Privacy Policy

Lucky Tiger Casino – Privacy Policy for Australian Users

Effective Date and Scope

This Privacy Policy governs the collection, processing, storage, sharing, and protection of personal data by Lucky Tiger Casino, hereinafter referred to as “Lucky Tiger,” “the Casino,” “we,” “us,” or “our.” This policy applies to all individuals who access, register on, or otherwise interact with the Lucky Tiger online casino platform, including residents of Australia. By accessing our website, creating an account, or using any of our services, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you must discontinue your use of our platform immediately.

Lucky Tiger Casino operates under a gaming license issued by the Government of Curacao, which grants the authority to offer online casino services including but not limited to pokie games, table games, live dealer games, and related promotional activities. This license requires us to maintain strict standards of data security, player protection, and regulatory compliance, all of which are reflected in the practices described herein.

1. About Lucky Tiger Casino

Lucky Tiger Casino is an online gambling platform that provides entertainment services to eligible players globally, including users based in Australia. Our operations are subject to the terms and conditions of our Curacao gaming license, as well as applicable international data protection standards. We are committed to protecting the privacy and personal data of all users in accordance with best practices and regulatory obligations relevant to the iGaming sector.

2. Information We Collect

In the course of providing our services, Lucky Tiger Casino collects various categories of personal data from users. This data is gathered at different stages of your interaction with the platform, including during account registration, while using our services, and when contacting our support team.

2.1 Registration and Identity Data

When you create an account with Lucky Tiger Casino, we collect the following information:

• Full legal name
• Date of birth
• Residential address, including country and postcode
• Email address
• Mobile phone number
• Username and encrypted password
• Nationality and country of residence

This information is required to establish your identity, verify your eligibility to participate in online gambling, and fulfill our obligations under applicable Know Your Customer (KYC) regulations.

2.2 Financial and Payment Data

To process deposits and withdrawals, we collect payment-related information including:

• Credit and debit card numbers and associated billing details
• Bank account information where applicable
• E-wallet account identifiers
• Transaction history, including amounts, dates, and payment methods used
• Source of funds documentation where required for Anti-Money Laundering (AML) compliance

We do not store complete payment card numbers on our servers. Payment data is handled in accordance with applicable financial data security standards and transmitted securely to our authorized payment processing partners.

2.3 Technical and Usage Data

Our platform automatically collects technical data when you visit or interact with our website, including:

• Internet Protocol (IP) address
• Device type, operating system, and browser version
• Session duration and timestamps
• Pages visited and features accessed
• Referring URLs and navigation paths
• Geolocation data derived from IP address

This technical data is used to ensure platform security, detect unauthorized access, analyze user behavior for performance improvements, and comply with regulatory requirements related to responsible gambling.

2.4 Communication Data

We retain records of communications you initiate with our customer support team, including live chat transcripts, email correspondence, and records of any complaints or disputes submitted through our platform.

2.5 Verification and Compliance Data

As part of our KYC and AML obligations, we may request and retain copies of identity documents such as passports, national identity cards, utility bills, bank statements, and other documentation used to verify your identity and confirm your source of funds.

3. Purposes of Data Processing

Lucky Tiger Casino processes personal data for the following specific and lawful purposes:

• Account creation, management, and authentication to ensure secure access to our platform
• Verification of player identity and age in compliance with KYC requirements
• Processing financial transactions including deposits, withdrawals, and bonus credits
• Conducting Anti-Money Laundering checks and monitoring for suspicious financial activity in accordance with applicable AML frameworks
• Delivering customer support and resolving disputes or complaints
• Sending marketing communications, promotional offers, and personalized recommendations where you have provided consent or where we have a legitimate interest in doing so
• Conducting responsible gambling assessments and implementing player protection measures such as deposit limits, self-exclusion, and cooling-off periods
• Analyzing platform usage to improve functionality, user experience, and service quality
• Fulfilling legal obligations imposed by our Curacao gaming license and applicable international regulations
• Detecting, investigating, and preventing fraudulent activity, identity theft, and other unlawful conduct

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Performance of a contract, where processing is necessary to provide the services you have requested
• Legal obligation, where processing is required to comply with applicable laws and regulatory requirements including AML and KYC obligations
• Legitimate interests, where we have a genuine business interest in processing data that does not override your fundamental rights and freedoms
• Consent, where you have explicitly agreed to the processing of your data for specific purposes such as receiving marketing communications

5. Data Sharing and Disclosure

Lucky Tiger Casino does not sell your personal data to third parties. However, we may share your information with authorized third parties in the following circumstances:

• Payment service providers and financial institutions responsible for processing your transactions
• Identity verification and KYC service providers who assist in confirming your identity and conducting due diligence
• Fraud detection and cybersecurity firms engaged to protect the integrity of our platform
• Regulatory and licensing authorities, including the Curacao Gaming Control Board, where disclosure is required by law or license conditions
• Law enforcement agencies, government bodies, or courts where we are legally compelled to disclose information
• Third-party analytics and technology providers who assist in operating and improving our platform, subject to strict data processing agreements
• Affiliated companies within our corporate group for internal administrative and compliance purposes

All third parties with whom we share personal data are contractually obligated to handle such data in a manner consistent with this Privacy Policy and applicable data protection standards.

6. International Data Transfers

As an internationally operating online casino, Lucky Tiger Casino may transfer your personal data to countries outside of Australia. Where such transfers occur, we implement appropriate safeguards to ensure that your data receives an adequate level of protection, including contractual clauses and data processing agreements that meet recognized international standards.

7. Data Retention

We retain your personal data for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. In accordance with standard AML and gaming compliance obligations, transaction records and identity verification documents are typically retained for a minimum period of five years following the closure of your account or the conclusion of the relevant transaction. After the applicable retention period has expired, your data will be securely deleted or anonymized.

8. Your Rights as a Data Subject

Australian users and all players on our platform are entitled to exercise the following rights with respect to their personal data:

• The right to access personal data we hold about you and to receive a copy of that information upon request
• The right to rectification of inaccurate or incomplete personal data
• The right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations
• The right to restrict the processing of your personal data in certain circumstances
• The right to withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing
• The right to lodge a complaint with the relevant supervisory authority if you believe your data has been processed unlawfully

To exercise any of these rights, you may contact our Data Protection team through the official contact channels listed on our website. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable standards.

9. Cookie Policy

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They enable our platform to recognize your device, store your preferences, and collect information about how you interact with our services.

9.2 Types of Cookies We Use

• Essential cookies, which are strictly necessary for the operation of our platform, including maintaining your session, enabling login functionality, and ensuring security features operate correctly
• Analytical cookies, which collect aggregated and anonymized data about how users navigate and use our website, enabling us to identify areas for improvement and optimize platform performance
• Preference cookies, which remember your settings and preferences to provide a more personalized experience
• Marketing cookies, which may be used to deliver relevant promotional content based on your browsing behavior, subject to your consent

9.3 Managing Cookies

You may manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may impair the functionality of our platform and prevent you from accessing certain features or services.

10. Responsible Gambling and Data Use

Lucky Tiger Casino is committed to promoting responsible gambling. Personal data collected on our platform may be used to monitor player behavior and identify indicators of problem gambling. Where such indicators are detected, we may use your data to implement protective measures including account restrictions, mandatory cooling-off periods, or referrals to responsible gambling support services. This processing is carried out in the legitimate interests of player welfare and in compliance with our licensing obligations.

11. Security of Personal Data

We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include data encryption during transmission, secure server infrastructure, access controls, and regular security audits. Despite these measures, no online system can be guaranteed to be entirely secure, and users are encouraged to take appropriate precautions to protect their account credentials.

12. Children and Minors

Lucky Tiger Casino strictly prohibits the use of our platform by individuals under the age of 18 years. We do not knowingly collect personal data from minors. If we become aware that a minor has registered on our platform or provided personal information, we will take immediate steps to close the account and delete the associated data.

13. Changes to This Privacy Policy

Lucky Tiger Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal obligations, or regulatory requirements. Any material changes will be communicated to registered users through our platform or via email notification. Your continued use of our services following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

14. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer through the official support channels available on the Lucky Tiger Casino website. We are committed to addressing all inquiries promptly and transparently.